Dernière mise à jour : 04 octobre 2024

The website www.emergencyvet.ch (hereinafter referred to as the “Site”) is published by the company Emergency Vet Care SA, a public limited company registered in the Commercial Register under number IDE CHE-432.776.012, whose registered office is located at Chemin des Fontenailles 4, 1196 Gland, Switzerland (hereinafter referred to as “our Company”).

Please read this Privacy Policy carefully as it describes your rights, responsibilities and obligations. By accessing or using the Services or otherwise providing us with personal information, you consent to the terms of this Privacy Policy and our Company’s Legal Notices, which are hereby incorporated and made an integral part of this Privacy Policy. If you do not agree with this Privacy Policy and our Company’s Legal Notices, you must not use the Company’s Services and you must leave the Site immediately and not provide any personal information to the Company.

1. Scope

As part of your use of the Site, our Company may be required to collect personal data about you.

Aware of the importance of ensuring the confidentiality of this data, our Company undertakes to protect it in accordance with the regulations in force on the protection of personal data, applicable in Switzerland and Europe.

The purpose of this privacy policy is to inform you about the commitments and practical measures taken in this area by our Company.

2. The Types and Categories of Personal Information We Collect

In connection with your use of the Site, the personal data that may be processed by our Company concerning you are as follows:

  • Personal Identifiers: Identifiers, such as your name, alias, address, email address, account name, telephone number, customer identification number.
  • Online Identifiers: Persistent identifiers that can be used to recognize you or your device over time and across different services, including a device identifier, an Internet Protocol (IP) address, cookies, beacons, pixel tags, mobile advertising identifiers and similar technology.
  • Commercial Information: Records of Services you have purchased, obtained, or considered, or your other purchasing or consuming histories or tendencies regarding our Services
  • Commercial Contact Information: Information relating to employees, owners, directors, officers, or contractors of a third party organization (e.g., a company, corporation, partnership, sole proprietorship, non-profit organization, or government agency) with which we conduct, or may conduct, business.
  • Marketing and Communications Information: Information relating to your marketing preferences, telephone communications, and your subscriptions to our publications and alerts.
  • Internet and Electronic Information: Data relating to your access to or use of the Site, including browsing history, search history, and information regarding your interaction with the Site or advertisements embedded on the Site or other third-party websites.
  • Your Feedback: Information you provide about our Services, which may include data collected from surveys or Company reviews you submit.
  • Your Pet Information: Information about your pet, such as their health, medical history, diagnoses, prescriptions, etc.
  • Video Surveillance: Video surveillance data from our veterinary emergency centers.
  • Geographic Information: Information about the city, county, general region or country in which a user of the Site is located.
  • Employment Information: If you apply for employment with the Company, we collect information contained in a resume, cover letter and similar documents, including contact information, employment history, skills or qualifications, education level, compensation and benefit preferences, criminal record, credit history and other similar data, as well as information provided about or by your references.
  • Categorization: Categorizations derived from some of the categories of personal information identified herein and used to create a consumer profile reflecting your preferences, characteristics and purchasing and marketing behaviors.

 

This data may be collected when you contact our Company using the procedure provided for this purpose on the Site.

It is specified that in all cases, our Company ensures that it only collects and processes data that is strictly necessary for the purpose of the processing that is implemented.

3. Purposes of collection

The processing of personal data implemented by our Company meets the explicit, legitimate and determined purposes relating to your use of the Site and the exchanges that you establish with our company via it.

4. Recipients of the data collected

Vos données à caractère personnel ne sont utilisées que par des personnes identifiées et habilitées par notre Société, notamment :

  • les salariés de notre Société ;
  • les sous-traitants et prestataires auxquels elle peut recourir en matière de prestations techniques pour les besoins de fonctionnement du Site, notamment son hébergement et sa maintenance ;
  • toute autorité administrative qui ferait une demande de communication de données vous concernant et à laquelle notre Société serait tenue de répondre au titre d’une obligation légale.

5. Data retention

Our company undertakes to retain the personal data that it may collect about you for a period not exceeding that necessary to achieve the purposes for which they were collected or processed, and the legal obligations imposed on it.

At the end of this period, the data that concerns you and for which it does not justify a legitimate interest, in particular the need to ensure the defense of its rights in the context of a dispute, our Company will initiate the necessary measures to irreversibly anonymize the data concerned or delete them.

6. Securtiy

Our Company ensures the security and confidentiality of your personal data by implementing data protection through the use of physical and digital security measures.

7. Cookies

Some pages of the Site may use “cookies”, which are small text files containing your own information stored on the hard drive of the computer equipment with which you connected to the Site and which can only be read by the server that provided it.

Our Company makes limited use of “cookies”.

Firstly, some of the cookies used on the Site are intended to optimise your consultation and use of the Site.

Secondly, some of the cookies used by our Company on the Site are intended to be able to ensure audience measurements of connections to the latter and thus allow the establishment of anonymous internal statistics with a view to optimising the operation of the Site. In this context, these cookies may lead to the collection of information relating to your connections to the Site (e.g.: pages visited, your connection times, your geographical location not extending beyond your city).

If you do not want this technology to be used, you can disable this function in your browser software, while maintaining access to the Site, by following the procedure provided for this purpose on the information banner on the Site.

Most web browsers are set by default to accept cookies, which are essential to the functioning of the Internet. But they also allow you to choose or refuse all cookies or even to select precisely those that the user wants to keep.

To do this, each browser has its own specific features, the settings remain relatively accessible via the help menus of each of them.

We inform you that setting your browser to refuse or restrict a particular cookie can have two important consequences:

limitation or restriction of access to a service, a page or content;
less good customer experience (obligation to retype the same information several times for example).

8. Transfer of data outside the European Union

No transfer of this personal data will be made outside the European Union.

9. Your rights

In accordance with the regulations, you have the right to access, rectify, delete, oppose and have the right to portability relating to all data concerning you that is processed by our Company.

Similarly, you have the right to limit the processing using your personal data.

Every person also has the right not to be subject to individual decision-making based exclusively on automated processing such as profiling. They can also define guidelines relating to the fate of their personal data after their death.

If you have consented to the processing of your personal data, you can withdraw your consent at any time.

These rights can be exercised by sending an e-mail or by post to the attention of our Company at the contact details provided on the Site.

10. Contact Us

If you have any questions about our privacy policy or our website, if you would like to request more information from us, or if you would like to exercise a right or file a complaint, please contact us at the following contact details: (e-mail) [info@emergencyvet.ch], (mail) [Chemin des Couleuvres 8b, 1295 Tannay, Switzerland].

The privacy policy may be modified or amended at any time.

In the event of a modification, the new applicable privacy policy will be the one available on the Site.

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